1.Information on the basic properties of the product
The essential properties of the goods offered by us can be found in the product presentations on the product overview pages as well as the information and presentations on the product detail pages. If you have placed goods in the virtual shopping cart, you will receive an overview of the goods and properties until you send your order.
2.E-Mail: Service@seekheart.de
3. Information on the total price, price calculation and shipping costs
You can find out the information about the total price and the price calculation during the ordering process after the goods have been placed in the shopping cart. Click the shopping cart icon.
4.Information on the cost of remote communication used to conclude the contract
For the use of our online offer and the making of an order, there are no further costs that go beyond the mere use of your Internet access.
5.Information on payment, delivery and terms of use, execution data and complaint procedures
5.1 Payment Terms
The terms of payment result from point 5 of the terms and conditions.
5.2 Terms of Delivery and Service
The terms of delivery and service result from points 3 and 4 of the GTC.
5.3 Date of provision of services
The following date for the provision of services applies to our online shop: The article is deliverable and is picked immediately. Delivery takes place at the latest within one working day (Monday to Friday, excluding public holidays) after conclusion of the contract or receipt of the order upon payment by direct debit, PayPal, credit card (VISA, MasterCard, American Express) and invoice.
In case of payment in advance, delivery takes place at the latest within one working day (Monday to Friday, excluding public holidays) after receipt of payment.
5.4 90 days money back promise
We are constantly striving to exceed the demands of our customers. Therefore, in addition to the legally required 14-day right of withdrawal, every customer enjoys a 90-day money-back promise on all unused items. The unsealing of a sealed article is considered to be used for hygienic reasons.
You can revoke your contract declaration in accordance with the legal requirements of the right of withdrawal (see cancellation policy) within 14 days and then for a further 90 days without giving reasons in text form (e. g. by letter, fax, e-mail) or by returning the thing, make use of our money-back promise. Our additional 90-day return period begins after expiry of the statutory withdrawal period. In order to comply with the 90-day period within the framework of our money-back promise, the timely dispatch of your revocation or the item itself is sufficient.
Please note that if you make use of our "Money Back Promise" you will have to bear the postage costs for the return shipping to us. Unfortunately, we have to completely exclude products that have already been used from our 90-day money-back promise.
Please send the goods as part of our Money Back Promise, i.e. at your own expense INCLUDING ACCOUNT COPY, YOUR BANK CONNECTION (so that we can arrange for the credit of the purchase price quickly and immediately) and the reference to credit to:
6. Information on the existence of statutory liability for goods
The statutory warranty provisions apply. The warranty period is two years and begins with the handover of the goods.
7.Relevant information, conditions, deadlines and procedures for exercising the right of withdrawal
The buyer has a right of withdrawal if he is a consumer. Consumers within the meaning of the law and the terms and conditions used for the contract are natural persons with whom we enter into business relationships without this being primarily attributable to commercial or self-employed activities.
8.Information on shipping restrictions and payment methods
INFORMATION OBLIGATIONS ON TREATIES IN ELECTRONIC BUSINESS TRAFFIC
1.INFORMATION ON THE CONDITION OF A TREATY
The contract between the Seller and the Buyer is concluded in accordance with point 2 of the General Terms and Conditions of the Seller (see above).
2.INFORMATION ON THE CONTENT OF NON-DELIVERY IN NON-AVAILABILITY OF GOODS
In accordance with point 3 of the Seller's General Terms and Conditions, the Seller reserves the right not to provide the promised service and thus the delivery of the goods in the event of their unavailability (see above).
3.INFORMATION ON THE TECHNICAL STEPS THAT LEAD TO A CONTRACT CONCLUSION IN AN ORDER ON THE ONLINESHOP
The conclusion is made by offer and acceptance.
3.1 Customer's offer
If the customer has found a product in the seller's range of goods that corresponds to his wishes, he can add the product to the basket. If the customer wants to view the shopping cart, he can do so at any time by clicking on the “Shopping cart” button. Products that the customer does not want to order or no longer wants to order can be removed from the shopping cart at any time by pressing the trash can button or increase or decrease the desired number of goods to be ordered by entering a new number via the keyboard in the shopping cart.
After all the desired goods have been inserted into the shopping cart, the customer must enter the data required for ordering the goods or log into an existing customer account. The Seller has marked accordingly the input fields in which the Customer has to provide his mandatory information for the proper processing of the order.
After the customer has provided all the information, all information about the order to be made will be presented on the order closing page. Depending on the selected payment method, additional information is requested there. If all information is complete and correct, the customer completes the order by clicking on the “Buy” button.
3.2 Acceptance by the Seller
The acceptance of the offer of the customer is carried out by the seller in accordance with point 2.2 of the General Terms and Conditions (GTC) of the seller (see above).
4.INFORMATION ON STORAGE OF THE CONTRACTING TEXT AND POSSIBILITY OF ACCESS OF THE CUSTOMER IN SELLING ON THE ONLINESHOP
The text of the contract is stored in the shop system of the seller. The customer can always view the general terms and conditions on this website. The data of the individual order as well as the terms and conditions are automatically sent to the customer by e-mail. After the customer has completed the order, the data is no longer accessible via the Internet.
5.INFORMATION ON TECHNICAL AGENTS FOR DETECTING AND RECORDING INFORMATION ERRORS ON SELLING ON THE ONLINESHOP
The customer can correct his information at any time. This applies to both the number of goods ordered and the selected goods themselves. For this purpose, the customer can change his information by mouse or keyboard, both removing goods from the shopping cart and increasing or reducing the number of individual goods to be ordered. In addition, all information on the order is presented again before it is completed and the customer is given the option of correction.
6.INFORMATION ON LANGUAGES AVAILABLE FOR THE CONCLUSION
Only the German language is available for the conclusion of contracts.
